Manager, Operations (Behavioral Health Utilization Management Specialty team)
Blue Shield of California
Camino, CA
14 days ago
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
As the Manager of Operations for the Behavioral Health Utilization Management Specialty team, you will lead day-to-day operations, ensuring quality care and compliance while fostering team success and collaboration. Your role will involve overseeing team performance, driving process improvements, and supporting both clinical and non-clinical staff in their operations.
Key Responsibilities
Oversee day-to-day operations and performance oversight
Manage a singular team or functional area
Establish operational objectives and participate in group objectives
Develop and support non-clinical processes for the clinical BH UM team
Oversee caseload management and adherence to regulatory requirements
Monitor staff productivity and develop production standards
Provide coaching and mentoring to non-clinical staff
Identify process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years prior relevant experience
3 years of management experience
Understanding of basic management approaches
Functional expertise within the area of responsibility
Advanced knowledge of job area
3 years of experience in a customer experience environment
3 years of experience in a Call Center environment