The Director of Operations is responsible for overseeing the agency's real estate portfolio in NYC, ensuring efficient property operations. This role involves managing teams, coordinating with external contractors, and driving accountability through effective performance metrics. A dynamic leader will thrive in this hybrid position, balancing strategic planning with hands-on management.
Key Responsibilities
Oversee day-to-day operations for agency properties across five NYC boroughs
Manage and mentor area managers and handyman teams
Monitor and ensure timely responses to maintenance tickets
Collaborate with contractors for complex maintenance issues
Ensure adherence to life safety standards and regulatory compliance
Develop performance metrics for operational effectiveness
Required Qualifications
10 years working as a tradesperson, preferably in mechanical, plumbing, or electrical fields
5 years managerial experience overseeing teams or operations
Experience with technical building systems
Proficient in Microsoft Office Suite
Preferred Qualifications
Hybrid role experience with field and office responsibilities
Familiarity with life safety systems and contract management
Ability to develop and analyze performance metrics