Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Sunset Beach, CA
15 days ago
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Job Description
Join Blue Shield of California as a Manager for the Behavioral Health Utilization Management Intake Team, where you'll oversee operations, ensure regulatory compliance, and foster a collaborative team environment. Lead efforts in process improvement while guiding and mentoring staff to achieve operational excellence.
Key Responsibilities
Oversee day-to-day operations of the BH UM Intake team
Plan and manage costs and methods for the team
Communicate mission, vision, goals, and expectations to team members
Direct activities of the department through supervisors/team leads
Ensure regulatory compliance with offshore management
Establish operational objectives and participate in group objectives
Oversee caseload management and regulatory adherence
Develop production standards and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Identify and drive process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years prior relevant experience
3 years of management experience as a team leader, supervisor, or project/program manager
Understanding of basic management approaches
Functional expertise within the area of responsibility
Advanced knowledge of job area
3 years of experience in a Call Center environment