Join Optum as an Associate Patient Care Coordinator, where you will provide essential patient-oriented service in a clinical setting. Your role will involve administrative duties, improving health outcomes by connecting patients with the care and resources they need. Enjoy a supportive culture with comprehensive benefits and opportunities for growth.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter access or verify patient data in real-time
Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances from previous visits and attempts to collect
Responsible for collecting data directly from patients for scheduling appointments
Responds to patient inquiries in a compassionate manner
Generates, reviews, and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending AccountsDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)