This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Director, Customer Business Unit
Date:
Jul 13, 2025Location:
Remote Employee US, NH, USThe Global Business Unit Director is responsible to manage a team of multiple global program managers/ Customer Focus Team leads or a group of customers sub-division, or manage a significant orstrategic account in our growing Connectivity and Cloud Solutions business. Additionally, this roleprovides collaborative support to Sales and Business Development for new and competitive businessquotes for manufacturing, product solutions, repair or design services.The Director is responsible to manage the overall relationship with a group of customers including, but notlimited to, the following responsibilities:Contract and commercial managementAccount profitability and financial performanceOverall Customer SatisfactionDeveloping and executing Account Plans for growthPricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)Identifying customer needs and expectations and opportunities for growthSupporting Sales and Business Development for new and competitive business quotesCoordination of new program introductions and product transfers between sitesIdeal Experience
Relevant experience in leading account engagements with responsibility for customersatisfaction, contract negotiation, commercial management, financial performance and teamleadership.Working knowledge of EMS/JDM/ODM business engagement models.Experience in working with contemporary supply chain management principles, practices andbuying behaviors.Demonstrated ability to achieve financial performance objectives in both revenue and profit.Comfort with key operational and financial metrics; with a track record of always knowing yournumbersSignificant experience with information and management systems-not just planning them butimplementing and adapting them to be meaningful in achieving superior results in complexoperationsFive years experience in Account Management, Bus. Dev related roles with a proven track recordAble to successfully mentor and motivate a geographically dispersed and culturally diverseorganization in a fast-paced, demanding, volatile business environmentStrategic thinking combined with a capability to deep-dive day to day tactical operational issuesas required. Ability to think quickly, learn rapidly and make fast decisionsStrong analytical skills with the ability to challenge and make decisions based on limited dataAbility to manage complexity across multiple organizations and product linesDetailed Description
Will typically manage a customer portfolio or sub-division with & $100M plus annual revenue. Therelationships will be complex in nature with interfaces to several different customer functional CLS sites.The Director will act as the primary executive interface on all commercial areas & operates freely withinthe objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved insupport of each customer under the director’s ownership. This includes long-term planning, objectivesetting, policy formation, interpretation & management while providing latitude & discretion tosubordinates.Accountable for projects or programs on a multi-site and global basis. Has overall commercialaccountability for global BUs. Work requires investigating & resolving a wide variety of highly unusualconditions that carry long-term implications. Requires developing new strategies, policies, practices,methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations&/or establishing new strategic direction that is site/multi-site specific. Participates with other seniormanagers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting,implementing & maintaining costs, methods and extended support team locally and centrally. Makes finaldecisions on administrative & operational matters in the area of responsibility to ensure achievement ofobjectives.Directs & controls directly or indirectly the activities of a cross functional team. through several localmanagers. Assigns objectives, reviews performance & approves employee compensation whereappropriate, coaches for improved performance. Regularly interacts with exec &/or major customers.Interactions normally involve controversial situations, customer negotiations, or influencing & persuadingother senior level managers. May represent the organization in public speaking venues and trade events.Acts as the primary interface between the customer & the company for managing specific programs toachieve planned objectives. Works with the site teams to plan & monitor activities to ensure that productdeliveries & quality meet requirements & that projects/programs are on schedule. Projects/programsinclude: MRP volumes & commitments, new product development support, manufacturing readinessreviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings withthe customer & internal account team members to ensure ongoing communication & up-to-dateprogress/status reporting occurs.Manages current & planned programs to achieve planned revenue. Monitors plans to meet commitments& schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions.Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customerissues & complaints. Acts as a customer advocate to drive prioritization of projects & responses toproblems/issues. Participates in forecasting & planning & monitoring of efficiency & execution of accountstrategies. Participates in the pricing/bid preparation process & contract development. Monitors theimpact on cash cycle and presents charges to the customers where appropriate under the terms of theMSA. Provides performance reporting & analysis for monthly commercial and operations reviews &quarterly Customer Satisfaction.Physical Demands
Duties of this position are performed in a normal office environment.Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required.Frequent overnight travel may be requiredDuties of this position may require working very long hours for months at a timeTypical Experience
Twelve plus years of relevant experienceTypical Education
Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred.Educational requirements may vary by geography.Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.The salary range described in this posting is an estimate by the Company, and may change based on several factors, includingbut not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdictionof the successful candidate.
Salary Range: $139k-$210k AnnuallyAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.COMPANY OVERVIEW:Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.Celestica would like to thank all applicants, however, only qualified applicants will be contacted.Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
#J-18808-Ljbffr
Management & Operations