Senior Personal Service Counselor (Universal Banker)
Together Credit Union
St. Louis, MO
29 days ago
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Job Description
Join Together Credit Union as a Senior Personal Service Counselor, where you'll assist members with savings and lending functions while training and leading a team to exceed sales goals. This role emphasizes relationship building, customer service, and regulatory compliance, making a significant impact on member satisfaction and community outreach.
Key Responsibilities
Assist members in savings and lending functions
Train, lead, and coach team members
Process financial transactions accurately
Build relationships with members and identify financial needs
Open and maintain member accounts and deposits
Educate members on Credit Union products
Perform underwriting and document loans
Follow up on loan performance and membership leads
Resolve member inquiries and concerns
Participate in community events to enhance business opportunities
Required Qualifications
High school diploma
Minimum of 4 years of related professional experience
Federal registration with the Nationwide Mortgage Licensing System and Registry
Notary Public Certifications (may be obtained after hire)
Preferred Qualifications
Passionate commitment to delivering exceptional service
Interpersonal skills to influence and build rapport
Courage and confidence to initiate conversations with members
Organizational, listening, problem solving, and communication skills