Benefits Specialist

Description

Under the supervision of the Member Services Supervisor and the direction of the Member Services Manager, the Member Services Representative will perform new member welcome calls and respond to inquiries from members and providers regarding Plan benefits, Plan policies, Member Portal, claims issues and facilitate appropriate resolutions. The incumbent will have daily and extensive contact with members and service providers to resolve complex issues, interpret policies/procedures, explain benefits, respond to requests for service, survey members and solve problems.

• Open all incoming mail and distribute to appropriate person according to departmental policy. Date stamps each piece of mail with current date.
• Handle department returned mail and maintained the returned mail file. Correct addresses and re-mail as necessary.
• Answer incoming calls and document interactions with callers in CRM
• Make outgoing calls and document interactions with callers in CRM.
• Composes simple letters, memos, confidential reports, and completes standard forms from information received in handwritten or typed form, generally without being given specific oral or written instructions.
• Maintains departmental inventory.
• Creates manual and electronic files; searches for files; retrieves information from files; monitors use of confidential and miscellaneous files and their contents; purges files and/or information from files; closes files.
• Operates a variety of office machines such as, copier, facsimile, and multiple line telephone systems.
• Retrieve copies of documents from files or scanned documents as requested by staff and other departments.
• Keep record in files of all documents that are pulled.
• Scan documents as needed.
• Answer phones and screen calls.
• Assists management staff and other departments in completing special projects, as assigned.

Skills

HMO, Health Management Organizations, Call center, Customer Service, health care, insurance benefits, bilingual, data entry

Additional Skills & Qualifications

High school Diploma

Two (2) years’ office clerical experience preferably in the managed care and /or health insurance industry.

Typing skill of 30 WPM required.

70%+ passing score on skills test

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bakersfield,CA.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.