DriveTime seeks a Loan Advisor to engage with customers, collect payments, and provide solutions for loan management. Join a supportive team focused on customer relationships and personal growth in a dynamic workplace.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence them to make needed payments
Monitor and ensure regular follow-up on all loan repayment agreements
Assist customers with debt repayment plans
Utilize computer systems for account management
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidaysIn-house gymGame roomSocial events