Opportunities at Northern Light Health, in strategic partnership with Optum. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Schedules patients for appointments by collecting clinical, demographic, and insurance information, and leveraging appropriate applications to facilitate booking the encounter per the patient, provider, or representative's request. This work may be conducted over the phone, or in person.
This position is full-time, Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at Cianchette Bldg, 43 Whiting Hill Rd Brewer, Maine 04412.
Greets visitors and patients in person or over the phone, upholding excelling customer service skills. Facilitates access to Northern Light Health services by performing multi-facility and multi-resource scheduling including but not limited to office appointments, diagnostic testing, and procedures
Understands all aspects of phone statistics and the individual impact on overall metrics, including service levels and abandonment rates
Completes registrations with accuracy and works worklists timely
Works closely with scheduling leadership for assistance and process improvement
Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
1+ years of experience in a medical office working directly with patients (examples - Medical Assistant, CNA, or Medical Secretary)
~ Basic level of computer proficiency including the ability to send and receive emails, type general correspondence, enter data into spreadsheets, and use necessary software applications with close attention to detail
~ Must live within a commutable distance to 43 Whiting Hill Rd, Brewer, Maine 04412
~ It may be necessary, given the business need, to work occasional overtime or weekends.
~ Full Flu vaccination is an essential job function of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Associate’s Degree (or higher) in healthcare administration, finance, business, or related field
Knowledge of medical terminology
Call center and medical office experience
Actively supports patient-centered care with respect for the diversity of human experience and demonstrating integrity with the handling of sensitive patient information
Verbal and written aptitude for adequate communication with the general public, providers, physician office staff, registration staff, and other healthcare professionals
Ability to navigate and utilize system applications and associated materials needed to perform duties
Position requires extensive customer service and phone utilization, visual and auditory acuity, finger-wrist repetitive motion, and utilization of a computer/keyboard
Work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools
85per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace.