Associate Patient Care Coordinator - Radiology - Las Vegas, NV
Optum
Las Vegas, NV
27 days ago
$16.00 - $28.85
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Job Description
As an Associate Patient Care Coordinator at Optum, you will play a vital role in enhancing patient experiences by managing check-ins, scheduling appointments, and providing exceptional service. Your contributions will help ensure that patients receive the care they need, while working in a supportive, inclusive environment focused on health equity.
Key Responsibilities
Provide exceptional service to all customers
Greet patients and check them in and out, ensuring correct demographics
Collect appropriate co-pays and adhere to cash handling policies
Schedule appointments and verify visit types
Manage waiting room cleanliness and assist all patients
Collaborate with back office staff for smooth patient flow
Resolve service issues and complaints
Process incoming films/CDs and track their location
Mail out imaging results to providers
Assist co-workers and team members as needed
Process referrals and perform other duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
BLS certified (or able to obtain certification within 30 days of hire)
1+ years of customer service experience
Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)
Ability to travel 10% of the time with an independent means of transportation during work hours for job related tasks
Preferred Qualifications
1+ years of experience in a healthcare setting
1+ years of experience with insurance programs and basic managed care principles
1+ years of experience utilizing process-related tools such as electronic referral and medical record systems
Medical terminology, basic knowledge of PACS systems
Knowledge of medical terminology
Understanding of insurance programs and basic manage care principles such as referrals
Understanding of diagnosis coding (CPT/ICD-10) as it relates to referral requirements
Bilingual in Spanish/English
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits