Patient Access Representative Lead - Minneapolis, MN
Optum
Burnsville, MN
24 days ago
$20.00 - $35.72
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Access Representative Lead in Minneapolis, where you will greet patients and manage their registration process. Your efforts will directly contribute to improving health outcomes and advancing health equity in the community.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete the registration process
Obtains signatures from patients as needed
Directs patients to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolve claim issues or registration errors on patient accounts
Verifies insurance eligibility and benefits information for payers
Obtains cost information and explains it to patients if necessary
Collects on patient financial obligations
Handles complex questions as needed
Screens and approves patients for financial assistance programs
Provides technical or functional direction for employees
Assists patients in completion of request for information forms
Provides customer service for inbound and outbound telephone calls
Collaborates with leaders to ensure effective team operations
Identifies and reports trends to leadership
Exhibits leadership behaviors and expectations
Completes Quality Audits as assigned
Participates in the orientation and training of employees
Will participate in on-call rotation as defined by site
Assists and supports team in all roles
Other duties as assigned
Required Qualifications
2+ years of revenue cycle experience in a healthcare/hospital setting
2+ years of customer service experience in a healthcare or customer-facing setting
Intermediate level of proficiency with Microsoft Office products
Ability to work 40 hours/week, starting between 8:00 - 11:00am Monday - Friday
Must be 18 years of age or older
Preferred Qualifications
Experience with electronic medical records
Epic experience
Benefits & Perks
$1,000 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution