Join Optum as a Patient Access Representative Associate, where you'll greet patients, manage their registration, and help streamline their healthcare experience. This role not only offers a competitive salary but also a $1,000 sign-on bonus for external applicants and the chance to make a meaningful impact on community health.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patients to their appointments or procedures
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical records
Resolves claim issues or registration errors on patient accounts
Verifies insurance eligibility and benefits information
Collects co-pay or deductibles and responds to questions regarding financial assistance programs
Assists patients in completing requests for information forms
Provides customer service for inbound and outbound telephone calls
Required Qualifications
6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other customer engagement settings
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire
Ability to work 40 hours per week, Monday – Friday from 2:30pm – 11:30pm
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution