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Job Description
Join Boston Consulting Group as an Associate Director in Customer Service Excellence to lead transformative projects that enhance customer service operations for top clients. Leverage your extensive experience to drive innovation, mentor teams, and contribute to BCG's thought leadership in this critical area.
Key Responsibilities
Transform customer service operations for clients
Manage and advise project teams
Contribute to BCG’s intellectual capital
Drive client recommendations using expertise
Develop an external profile and network in the industry
Coaching and mentoring team members
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Experience with Robotic Process Automation (RPA) and AI
Benefits & Perks
Zero dollar health insurance premiums for employees and eligible family membersLow copays for medical visits and prescriptionsComprehensive dental and vision coverageReimbursement for gym membershipsFully vested retirement contributionsGenerous paid time offPaid parental leave and family benefits