Join Staples as a Customer Service Representative at Quill.com, where you'll build lasting customer relationships and ensure satisfaction. Manage accounts, drive sales, and collaborate with teams to deliver exceptional service in a fast-paced environment.
Key Responsibilities
Primary point of contact and build long-term relationships with customers
Effectively manage your book of business through productivity and pipeline management
Collaborate with internal business partners
Responsible for keeping current clients satisfied and delivering exceptional client service
Manage existing customer accounts to drive sales and achieve profit margins
Consistently meet or exceed productivity metrics and goals
Build and develop internal and external business relationships
Make outbound sales calls to grow customer base
Educate customers on products, programs, and consolidation opportunities
Required Qualifications
High school diploma or G.E.D
6 months+ of relevant experience in sales or customer service
Effective communication (oral and written)
Ability to work on-site at our Lincolnshire, IL location at least 4 days per week
Preferred Qualifications
Proven account management or other relevant experience
Bachelor's Degree
Benefits & Perks
Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)Online and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs