Healthcare Licensed Insurance Representative - On site
Teleperformance USA
Okeechobee, FL
26 days ago
Job Description
Join Teleperformance USA as a Healthcare Licensed Insurance Representative and be a key contributor to enhancing customer experiences. This full-time, on-site role offers a dynamic work environment where no two days are the same, allowing you to grow and develop your skills while helping customers navigate their healthcare inquiries.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Communicate with customers, exercising retention efforts if needed
Assist customers comparison-shopping and inquiring about contract terms