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Job Description
Join DriveTime as a Loan Advisor, where you'll collect past due payments, negotiate payment plans, and build positive relationships with customers, all while contributing to their journey toward vehicle ownership. With a supportive team and numerous benefits, this role is perfect for those looking to make a difference in financial services.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence them to make needed payments
Monitor and ensure regular follow-up on loan repayment agreements
Assist customers with debt repayment plans and modifications
Maintain positive working relationships with the Loan Servicing team
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insuranceShort and long-term disability coverageTuition reimbursementWellness programGame roomIn-house gymSocial eventsPaid time off including wellness days and holidays