Join Velocity Merchant Services as a Bilingual Customer Service Agent, where you'll provide exceptional support to our clients while utilizing your tech skills and communication prowess. Enjoy a friendly work environment with no weekend shifts and opportunities for growth.
Key Responsibilities
Help merchants with tech support, billing, product info, and updates
Troubleshoot quickly and communicate clearly by phone, email, or chat
Provide top-notch service in both Spanish and English
Upsell and educate customers on new services
Keep things organized — log tickets, track follow-ups, and close the loop
Required Qualifications
Fluent in Spanish and English (read, write, and speak)