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Job Description
As the Director of Operations, you will oversee the agency's real estate portfolio, ensuring efficient property operations across New York City. Your leadership will drive team performance, vendor management, and compliance with safety regulations, ultimately enhancing the well-being of clients and staff.
Key Responsibilities
Supervise day-to-day operations for agency properties across five NYC boroughs
Monitor and ensure timely responses to open sysaid tickets
Manage and mentor area managers overseeing maintenance teams
Collaborate with Mechanical, Electrical, and Plumbing contractors
Ensure life safety compliance and regulatory adherence
Develop performance metrics to gauge operational effectiveness
Implement process improvements for operational efficiency
Required Qualifications
Minimum 10 years as a tradesperson, preferably in mechanical, plumbing, or electrical fields
At least 5 years of managerial experience overseeing teams or operations
Verifiable experience with technical building systems
Proven understanding of maintenance operations and vendor management
Fluency in English
Valid driver's license
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
FDNY licenses such as an F80
Ability to develop and analyze performance metrics