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Engineering Manager, Contact Center

Zendesk

Rockford, IL
1 day ago
$90k - $120k

Job Description

Join Zendesk as an Engineering Manager to lead and mentor engineering teams in developing innovative contact center software. This role emphasizes strong leadership and technical expertise to foster a collaborative work environment.

Key Responsibilities

  • Guide and support engineers in software development
  • Provide feedback and help set career goals
  • Foster a diverse and inclusive work environment
  • Identify and address blockers
  • Collaborate with Product partners on priorities
  • Contribute to technical roadmap discussions

Required Qualifications

  • Experience managing people
  • Understanding of application & system development
  • Knowledge of agile practices
  • Dedication to quality software

Preferred Qualifications

  • Experience in software development
  • Technical leadership skills
  • Ability to prioritize effectively

Benefits & Perks

Hybrid work environmentBonus potentialInclusive workplace culture