Join Optum as a Help Desk/Technical Support Associate to provide essential IT support to clinicians and improve health outcomes. In this role, you'll diagnose technical issues, manage escalations, and ensure all IT assets are secure and well-maintained. With opportunities for career development and a strong commitment to diversity, you can make a meaningful impact on communities.
Key Responsibilities
Provide on-site IT support for clinicians
Serve as the escalation point for technical assistance
Install and maintain workstations, printers, and software
Diagnose and troubleshoot hardware and software issues
Manage escalations from the Help Desk
Perform end-user training
Ensure security of IT assets
Complete inventory processes for equipment and software
Required Qualifications
3+ years of full-time work experience in Information Technology
3+ years of experience providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades
3+ years of experience in installing and supporting networked devices
3+ years of experience with Microsoft Office products and Windows Operating System
Asset management experience
Effective communication skills
Preferred Qualifications
Experience with Cisco Hardware and Software
Familiarity with Microsoft SharePoint technologies
Strong deductive skills in analyzing systems
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution