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Engineering Manager, Contact Center

Zendesk

Boise, ID
1 day ago
$100k - $130k

Job Description

Join Zendesk as an Engineering Manager to lead and mentor engineering teams in developing innovative contact center software. This role combines technical expertise with strong leadership to foster a collaborative and inclusive environment.

Key Responsibilities

  • Guide and support engineers in software development
  • Provide feedback and help set career goals
  • Foster a diverse and inclusive work environment
  • Identify and address blockers and problems
  • Collaborate with product partners on priorities
  • Contribute to discussions on technical roadmap

Required Qualifications

  • Experience managing people
  • Understanding of application & system development
  • Knowledge of agile practices
  • Dedication to software quality

Preferred Qualifications

  • Ability to address issues directly
  • Mindfulness under pressure
  • Refined prioritization skills

Benefits & Perks

Hybrid work modelBonus eligibilityHealth insurance401k