The Clinical Customer Service Coordinator at Johns Hopkins Medicine plays a vital role in facilitating communication between patients, families, and healthcare teams. This full-time position involves overseeing front-desk operations and providing essential support to ensure smooth unit operations.
Key Responsibilities
Facilitate information exchange between patients, families, healthcare team, and other stakeholders.
Serve as the initial point of contact for customers in person or by phone.
Assist medical, nursing, and administrative staff with unit, department, and institutional needs.
Oversee front-desk and administrative duties.
Supervise and manage performance of clerical support staff.