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Job Description
As an Associate Director in Customer Service Excellence, you will lead the transformation of client operations, leveraging deep expertise and innovative strategies. This role offers a unique opportunity to become a trusted advisor to senior clients while contributing to BCG's thought leadership in customer service.
Key Responsibilities
Transform customer service operations for clients
Drive insights and recommendations for clients
Contribute to BCG’s intellectual capital
Guide teams throughout project execution
Develop external profile and industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a clear track record of IP development
Excellent verbal and written communication skills
Preferred Qualifications
Consulting experience preferred
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in related fields
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for medical visits and prescriptionsComprehensive dental and vision insuranceReimbursement for gym membershipsGenerous paid time offPaid Parental Leave and family benefits