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Job Description
Join ABM Industries as a Custodial Supervisor in Holland, MI, where you'll lead operations, ensure client satisfaction, and manage team efficiency. This role offers an exciting opportunity to make a significant impact in a fast-paced environment.
Key Responsibilities
Establish and maintain strong client relationships
Serve as main point-of-contact for client liaisons
Provide leadership and support for emergency and off-hour support
Collaborate with team members for service delivery optimization
Plan and assign work schedules
Ensure timely responses to client-reported emergencies
Monitor service quality via communication devices
Participate in performance analysis and review
Monitor employee timekeeping for adherence to schedules
Identify opportunities for additional billable work
Arrange staff substitutions or perform work if needed
Perform other assigned duties
Required Qualifications
High school diploma or equivalent
Two (2) or more years of Supervisor experience
Two (2) years of Customer Service experience
Excellent verbal and written communication skills
Strong organizational and problem-solving abilities
Ability to multitask and work under pressure
Proficiency in using computers and common software applications