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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative where you will engage with customers to provide outstanding service in a collaborative environment. This role offers the opportunity to make a real impact by addressing customer inquiries and resolving issues effectively. With a focus on personal growth and a supportive team culture, your career potential is limitless.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms