Join Teleperformance USA as a Temporary Operations Supervisor, where you'll lead and inspire agents to exceed performance metrics while ensuring a fun and engaging work environment. This role offers competitive wages and comprehensive benefits, making a meaningful impact on both your team and clients.
Key Responsibilities
Ensure daily performance metrics are met or exceeded
Coach and educate agents on performance improvement
Create an environment of fun, enthusiasm, and accountability
Administer coaching and disciplinary actions
Handle performance discussions with both internal and clients
Adhere to company policies and procedures
Required Qualifications
1 year supervisory experience
Active Healthcare license
High school diploma or GED
Solid organizational and time management skills
Ability to work under pressure and meet deadlines
Excellent written and verbal communication skills
Typing speed of 25 wpm
Must pass background checks
Preferred Qualifications
College degree or equivalent work experience
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs