Join USAA as an AVP of Claims Operations and lead teams in delivering operational excellence across auto and property claims. You'll drive strategic improvements, engage with partners, and inspire your team to achieve exceptional results. Enjoy a flexible work environment and a commitment to member service.
Key Responsibilities
Provide executive leadership and guidance on claims processes
Identify and evaluate strategic issues for product lines
Demonstrate thought leadership in strategy development and operational planning
Oversee claims policies, procedures, and guidelines
Facilitate major improvements to processes and systems
Engage with external partners as appropriate
Establish controls within operational areas
Lead employee engagement and business initiatives
Inspire high-performing teams to deliver exceptional member experiences
Hire, develop, and coach claims leaders
Ensure compliance with risk and compliance policies
Required Qualifications
Bachelor’s Degree or 4 years of related experience
10 years of progressive customer service, operational, military or leadership experience
8 years of demonstrated P&C proficiency and experience
6 years of people leadership experience
Experience in developing P&C business solutions
Executive-level business and technical acumen
Proven ability to influence leaders across multiple disciplines
Demonstrated ability to develop and convert strategic vision into a tactical plan
Strong knowledge of compliance with Department of Insurance and Federal regulations
Experience using data insights for decision-making
Preferred Qualifications
Experience articulating a vision and leading change
Business analytics experience
Leadership experience with a distributed office or remote employees
Proven claims-oriented project and process improvement experience
Technical Property knowledge including an Advanced degree or industry certification
US military experience or military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with paid holidays and volunteer hoursWellness programsCareer path planning and continuing education