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Job Description
Join Teleperformance as a Remote Property & Casualty Licensed Insurance Representative and be a vital part of a team that delivers exceptional customer service. You'll handle inquiries, resolve issues, and support customers in a collaborative environment, contributing to their peace of mind while enhancing your own career potential.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assist with the correct price plan