We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

Hybrid Position

~will have onsite expectations~

Located around: Ada/Ardmore/Tishomingo, Oklahoma

The Preboarding Specialist creates a seamless and welcoming experience for new caregivers by handling pre-employment documentation and acts as a liaison between caregivers and Mercy. This role ensures that new caregivers feel valued and supported from the moment they accept their offer through their first day of work.

• Preboarding Experience:

- Primary Point of Contact: Serves as the main liaison for caregivers during the preboarding process, ensures they feel appreciated, informed, and cared for.
- Personalized Experience: Tailors the preboarding process to each caregiver's unique circumstances, including their availability, communication preferences, and any special requests or accommodations.
- Consistent Communication: Develops strong, trusting relationships through transparent and consistent communication, provides updates, addressing challenges, and ensures caregivers feel confident and excited about their new role.
- Support and Collaboration: Conducts virtual and onsite appointments to assist with pre-employment tasks, and partners with other Human Resource teams and internal departments to best serve caregivers both virtually and onsite.

• Operational Responsibilities:

- Completion of Pre-Employment Requirements: Ensures that all necessary pre-employment tasks such as criminal and background reviews, license and certification verifications, health screenings, and I9 verifications are successfully completed.
- Record Maintenance and Compliance: Maintains accurate records and ensures that all pre-employment requirements are met before the caregiver's start date.

Qualifications:

Experience: 1 year of customer service experience.
Required Education: High School Diploma or equivalent.
Other:
- Strong communication skills, both verbal and written, with the ability to interact professionally with caregivers and internal teams at all levels.
- Excellent organizational skills with the ability to manage multiple tasks, prioritize effectively, and ensure deadlines are met in a fast-paced environment.
- Attention to detail to ensure accuracy in document processing and compliance tracking.
- Customer service mindset with focus on delivering a welcoming, seamless experience for new caregivers and internal stakeholders.
- Problem-solving abilities to identify and resolve preboarding issues quickly and efficiently.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans

Preboarding Specialist (Non-Exempt)

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