Join Citizens as a Mortgage Regional Sales Manager, where you'll lead a team of Mortgage Loan Officers in the New England region. Drive growth initiatives, manage loan servicing processes, and foster strong relationships both internally and externally. This role offers the opportunity to influence and shape a customer-centric culture while ensuring high standards in loan services.
Key Responsibilities
Establish internal policies on loan relationship management
Direct, motivate, and evaluate loan service team members
Supervise the New England team and address training and staffing needs
Monitor loan servicing lifecycle activities
Manage relationships with vendors and IT department regarding loan servicing software
Communicate effectively with management and customers
Report pipeline status and closing results to Mortgage Leadership Team
Develop team relationships between Sales and Operations Teams
Ensure customer-focused communication throughout the loan process
Maintain knowledge of Citizens products and industry standards
Evaluate and report employee performance
Forecast to meet monthly closing goals
Maintain superior customer service levels
Required Qualifications
10 plus years Mortgage Banking Sales & Leadership Experience
Extensive in market experience for the New England region
Proven ability to recruit top talent in Loan Officers
Ability to coordinate across the enterprise with 10+ business lines
Understanding of corporate and division performance standards and fiscal goals
Compliance with Mortgage Loan Originators requirements set forth in the SAFE Act