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Job Description
Join Optum as a Patient Access Representative to enhance health outcomes by providing essential administrative support in a clinical setting. This role involves engaging with patients, processing registrations, and ensuring smooth operational flow in a fast-paced environment. Make a difference in your community while enjoying comprehensive benefits and career growth opportunities.
Key Responsibilities
Communicates directly with patients and/or families to complete registration process
Utilizes computer systems to enter or verify patient data
Gathers clinical information to process referrals and authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances from previous visits
Collects data for scheduled appointments prior to hospital discharge
Responds to patient inquiries compassionately
Generates and reviews patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits