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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative where you'll provide exceptional customer service and support. Engage with a diverse range of customers, helping them navigate their insurance needs in a collaborative environment. This role offers opportunities for personal growth and career advancement in a respected company.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assisting them with the correct price plan