As a Tour Booking Assistant at Dolphin Ears, you'll enhance customer experiences for our premier dolphin tours and yacht charters. You'll address inquiries, assist with bookings, and resolve issues, all while working in a dynamic and fun-loving environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat
Assist customers with booking tours and answering questions about services
Resolve customer complaints efficiently and effectively
Provide feedback to management regarding customer trends and issues
Required Qualifications
High school diploma or equivalent
Proven experience in customer service or support roles
Excellent communication skills
Ability to work flexible hours including weekends
Preferred Qualifications
Additional education in hospitality or related field
Benefits & Perks
Competitive salary with performance bonusesFlexible working hours with hybrid optionsOpportunities for career advancement within the company