Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Rosemead, CA
14 days ago
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Job Description
As the Manager of Operations for the Behavioral Health Utilization Management Intake team, you'll lead a dedicated team in ensuring timely processing of treatment authorization requests, enhance operational efficiency, and drive team performance while fostering a positive workplace culture.
Key Responsibilities
Oversee day-to-day operations and performance oversight
Responsible for planning, cost management, and methods
Foster a positive work environment
Direct activities through subordinate supervisors/team leads
Ensure regulatory compliance with offshore management
Establish operational objectives
Oversee caseload management and adherence to regulatory requirements
Develop production standards and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Identify and drive process improvement opportunities