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Customer Success Technical Specialist - Data Security

IBM

Lowell, MA
13 days ago

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Job Description

Join IBM as a Customer Success Technical Specialist where you'll lead the deployment of innovative solutions in complex accounts. Collaborate with clients to maximize software adoption and drive business value, all while enjoying a supportive and growth-oriented work environment.

Key Responsibilities

  • Lead deployment and adoption of IBM solutions
  • Identify and secure projects for successful deployment
  • Build and maintain C-Suite relationships
  • Create value models and lead workshops
  • Provide comprehensive support throughout the software lifecycle

Required Qualifications

  • Strong organizational skills
  • Ability to identify growth opportunities
  • Excellent communication and interpersonal skills
  • Technical knowledge in data security

Preferred Qualifications

  • Experience in customer success management
  • Familiarity with IBM solutions
  • Experience in leading workshops