Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you'll lead transformational projects enhancing client operations. Collaborate with diverse teams and become a thought leader in customer service, leveraging your expertise to drive impactful solutions.
Key Responsibilities
Transform customer service operations for clients
Manage and advise teams on projects
Scope and structure work
Onboard team members
Contribute to execution and content creation
Develop external profile and industry network
Coach and mentor others
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with IP development
Recognized as a trusted advisor to senior executives
Expertise in driving improvements across operations, people, and technology challenges
Experience with digital improvement technologies
Strong knowledge of leading technology solutions
Excellent multi-tasking skills
Excellent verbal and written communication skills
Intellectual curiosity and desire to be a thought leader
Industry expertise in customer service operations
Preferred Qualifications
Consulting experience
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and eligible family membersLow copays for doctor visits and prescriptionsDental coverage with orthodontia benefitsVision insurance coverage for glasses and contactsGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits