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Associate Pharmacy Care Technician

Optum

San Antonio, TX
2 days ago
$16.00 - $28.85

Job Description

Join Optum as an Associate Pharmacy Care Technician and play a pivotal role in supporting pharmacy programs. Your contributions will improve health outcomes and enhance member engagement through effective communication and problem-solving.

Key Responsibilities

  • Conduct high volume outbound calls to members regarding medication compliance
  • Answer inbound calls and assist members with inquiries
  • Follow system scripting and validate member demographic information
  • Document accurate information obtained from calls
  • Perform claims documentation review for correct billing
  • Support internal staff and providers with Medicare drug-related issues
  • Contribute to pharmacy quality improvement initiatives
  • Maintain eligibility information confidentially
  • Exhibit excellent phone and communication skills
  • Adhere to assigned schedule and quality metrics
  • Use a multi-lined telephonic system for calls regarding eligibility and medication refills
  • Perform other related duties as assigned

Required Qualifications

  • High School Diploma/GED (or higher)
  • Certified Pharmacy Technician CPhT (Must have national certification and be licensed in Texas)
  • 1+ years of customer service experience
  • 6+ months of experience in a call center setting
  • Basic proficiency with Microsoft Office products, including Word and Outlook

Preferred Qualifications

  • 2+ years of experience in a physician’s clinic or hospital
  • 6+ months medical terminology knowledge
  • Knowledge of Medicare Part D pharmacy record review, claims, billing, and reimbursement rules
  • Bilingual language proficiency (English/Spanish)

Benefits & Perks

Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)