Principal Auto Claims Examiner (Hiring Immediately)
USAA
Phoenix, AZ
1 month ago
$54,550.00 - $92,060.00
Job Description
Join USAA as a Principal Auto Claims Examiner, where you'll handle complex auto insurance claims with a focus on delivering best-in-class service. Enjoy a flexible work environment and contribute to empowering the military community through your expertise.
Key Responsibilities
Investigate and determine coverage and liability for complex auto claims
Negotiate liability for comparative negligence
Identify coverage concerns and create Special Investigation Unit referrals
Gather information from multiple parties to determine liability
Evaluate and negotiate settlement of first and third-party physical damage claims
Document investigation and settlement decisions
Collaborate with internal and external partners using various communication channels
Support workload surges and catastrophe response operations
Ensure compliance with risk and compliance policies
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of customer service experience
1 year of experience handling low to moderately complex auto non-injury liability claims
Experience determining auto liability coverage
Proficient knowledge of the auto claims contract and application of case law
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
Ability to organize, analyze, and effectively determine risk and appropriate response
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Preferred Qualifications
US military experience through military service or as a military spouse/domestic partner
Bachelor's degree
Active Adjuster's License
1-2 years recent multi-vehicle claims liability experience
Guidewire Claims Center experience
Knowledge of Liability & Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage
Dispute resolution experience
Knowledge of Arbitration/Subrogation
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursWellness programsCareer path planning and continuing education