Join Great Wolf Lodge as a Public Area Supervisor, where you will lead the housekeeping team, ensuring cleanliness and enhancing guest experiences. This role offers flexible scheduling and opportunities for career growth in a supportive environment.
Key Responsibilities
Supervises daily public area operations to ensure cleanliness of public areas
Schedules daily assignments and optimizes staff for lodge cleanliness
Provides coaching and recognition to pack members
Responds to pack/guest concerns or requests
Conducts daily stand up meetings with Housekeeping pack
Monitors performance of staff and provides real-time feedback
Participates in recruitment and selection of talent for housekeeping
Maintains quality of operation ensuring service excellence
Required Qualifications
High School diploma or GED
Previous experience with janitorial, laundry, housekeeping, or similar experience
Experience and basic knowledge of Microsoft Office and general software systems
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed
Preferred Qualifications
Previous experience in a leadership/supervisory capacity
Previous cleaning experience at a high volume hotel or public facility
Bilingual, English and Spanish
Benefits & Perks
Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leave