Healthcare Licensed Insurance Representative - On site
Teleperformance USA
Vero Beach, Florida, 32960
25 days ago
Job Description
Join Teleperformance USA as a Healthcare Licensed Insurance Representative and be a key contributor in providing exceptional customer service. In this role, you'll respond to customer inquiries, handle sensitive healthcare situations, and work in a collaborative environment that values your growth and well-being.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Communicate with customers, exercising retention efforts if needed
Assist customers with the correct price plan during inquiries
Handle sensitive situations surrounding healthcare needs with compassion
Required Qualifications
6 months customer service experience preferred
Over 18 years of age
High School Graduate or GED
Possess home state Life & Health Insurance License
Ability to type 25 wpm
Proven oral & written communication skills
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs