Associate Patient Care Coordinator - Worcester, MA
Optum
Worcester, MA
3 days ago
$16.00 - $28.85
Job Description
Join Optum as an Associate Patient Care Coordinator and be a vital part of a team that improves health outcomes. You'll manage patient interactions, support care teams, and ensure excellent customer service, all while enjoying a comprehensive benefits package and opportunities for career growth.
Key Responsibilities
Answers phones and schedules appointments
Assists callers with questions or concerns and takes messages
Greets patients as they arrive and manages wait time
Completes check-in and check-out tasks including insurance verification
Collects co-payments and issues receipts
Processes walk-in patients and visitors
Manages medical records and correspondence
Establishes and maintains effective working relationships with patients and employees
Performs all other related duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
Preferred Qualifications
1+ years of experience working in a healthcare or medical office setting
Working knowledge of general office procedures
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving accountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)