Join Delaware North as a full-time Reservations Agent at Southland Casino, where you'll create exceptional experiences for guests through outstanding service. Handle inbound calls to assist guests with hotel reservations in a dynamic and exciting environment.
Key Responsibilities
Answer multi-line telephone and maintain professional relations
Provide top-notch customer service
Use available resources to answer questions
Create reservations and offer packages and additional services
Communicate with hotel and resort front desk staff
Required Qualifications
Effective written and oral communication skills
Professional telephone etiquette
Computer skills including email and spreadsheets
Experience handling inbound and outbound calls
Customer service experience
Must be at least 21 years of age
Capacity to work a flexible schedule
Strong phone, listening, verbal, and interpersonal communication skills
Benefits & Perks
Weekly payEmployee assistance programTraining and development opportunitiesEmployee discountsHealth, dental, and vision insurance for eligible employees401(k) with company matchPaid vacation days and holidaysPaid parental bonding leaveTuition and professional certification reimbursement