Manager, Life/Health/Retirement Income - Life Company Health Solutions
USAA
Tampa, FL
3 days ago
$85,040 - $153,080
Job Description
Join USAA as a Manager for Life/Health/Retirement Income, leading a dedicated team to support members' financial needs. Drive operational improvements and ensure compliance while fostering a motivating environment. Enjoy a flexible work setting and comprehensive benefits.
Key Responsibilities
Manage a team of specialists in Health, Life, or Retirement income
Motivate staff and develop employees through coaching
Identify opportunities for operational improvements
Implement and monitor processes and performance standards
Provide feedback for improvements to process and product owners
Manage workload volumes and staffing needs
Maintain knowledge of industry trends and regulations
Develop operational tools and processes
Respond to executive complaints as necessary
Ensure compliance with risk and compliance policies
Required Qualifications
Bachelor's degree or 10 years of related experience
Ability to obtain Life/Health license within 90 days
6+ years of related financial services operations experience
2+ years of direct team lead or management experience
Knowledge of financial products and services relevant to life or health insurance or retirement income
Preferred Qualifications
US military experience
Current or previously held Life and Health license
2+ years of direct management experience in Financial Services
2+ years of experience with Medicare Products
1+ years of experience in a Medicare Brokerage Company
AHIP Certification
Experience in a call center environment
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with paid holidays and volunteer hoursCareer path planning and continuing education