Associate Patient Care Coordinator - Worcester, MA
Optum
Worcester, MA
2 days ago
$16.00 - $28.85
Job Description
Join Optum as an Associate Patient Care Coordinator and play a vital role in enhancing health outcomes for patients. This phone-based position involves managing patient communications, verifying insurance, and providing excellent customer service. Be part of a diverse team dedicated to advancing health equity.
Key Responsibilities
Verifies and authorizes patient insurance coverage and eligibility
Updates demographic and insurance information
Confirms and collects patient co-payments
Receives and addresses patient care-related telephone calls
Schedules and coordinates patient visits and medical procedures
Documents information in the computer system
Provides patient education regarding managed care plans
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service and/or call center experience
Preferred Qualifications
1+ years of experience working in a healthcare setting or medical office
Working knowledge of general office procedures
Basic level of proficiency with Microsoft applications
Bilingual in English/Spanish
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D Insurance401(k) Savings PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus Program