O

Associate Patient Care Coordinator - Worcester, MA

Optum

Worcester, MA
2 days ago
$16.00 - $28.85

Job Description

Join Optum as an Associate Patient Care Coordinator and play a vital role in enhancing health outcomes for patients. This phone-based position involves managing patient communications, verifying insurance, and providing excellent customer service. Be part of a diverse team dedicated to advancing health equity.

Key Responsibilities

  • Verifies and authorizes patient insurance coverage and eligibility
  • Updates demographic and insurance information
  • Confirms and collects patient co-payments
  • Receives and addresses patient care-related telephone calls
  • Schedules and coordinates patient visits and medical procedures
  • Documents information in the computer system
  • Provides patient education regarding managed care plans

Required Qualifications

  • High School Diploma/GED (or higher)
  • 1+ years of customer service and/or call center experience

Preferred Qualifications

  • 1+ years of experience working in a healthcare setting or medical office
  • Working knowledge of general office procedures
  • Basic level of proficiency with Microsoft applications
  • Bilingual in English/Spanish

Benefits & Perks

Paid Time Off plus 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D Insurance401(k) Savings PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus Program