Join Citizens as a Home Mortgage Consumer Direct Loan Officer, where you'll generate sales for home lending products through leads and applications. This role offers the chance to engage with customers, utilize needs-based selling techniques, and ensure quality service while achieving personal and professional goals.
Key Responsibilities
Determine customer financial objectives using needs-based sales processes
Review and structure loan commitments to meet customer needs
Coordinate information and document gathering with customers and third parties
Track and monitor loan leads throughout the loan life cycle
Collaborate with internal departments to ensure timely loan processing
Maintain expertise in loan origination systems
Communicate clearly with customers and internal partners
Required Qualifications
Sales experience
Knowledge of mortgage products
Customer service skills
Ability to meet production and customer satisfaction targets
Preferred Qualifications
Experience in loan origination systems
Understanding of credit policy
Strong communication skills
Benefits & Perks
Supportive and collaborative work environmentAccess to training and tools for career growth