Field Based Clinic Concierge Manager - Las Vegas, NV
Optum
Las Vegas, NV
17 days ago
$71,600 - $140,600
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Job Description
Join Optum as a Field Based Clinic Concierge Manager in Las Vegas, NV, and lead a dedicated team to enhance the healthcare experience for patients. You'll be empowered with resources and support to drive meaningful change in the community while enjoying a rewarding career.
Key Responsibilities
Manage and be accountable for professional employees and/or supervisors
Coordinate and supervise daily/weekly/monthly activities of team members
Set priorities for the team to ensure task completion and performance goals are met
Responsible for assigning work ques, any outbound call activities and auditing employees performance
Coordinate work activities with the various Clinic Managers in your assigned territory
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching, feedback and annual performance reviews as well as formal corrective action
Handling patient escalated calls and assisting with service recovery efforts and De-escalations
Work on special projects as needed
Other duties as assigned
Required Qualifications
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
3+ years of customer service experience OR call center supervisor, business manager OR workforce manager experience
2+ years of leader / supervisor experience within an organization
Experience with computers and Windows PC applications including Microsoft Office
Must have reliable transportation and be able to visit clinics in an assigned territory as needed
Ability to travel up to 50% of the time
Ability to work Monday - Friday, in an 8-hour shift schedule during our normal business hours of 8:00am - 5:00pm PST, including the flexibility to work occasional overtime or weekends, based on the business need
Preferred Qualifications
Genesys experience
Experience working in a Healthcare call center environment
Understanding of call center performance metrics and measurements
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution