Join Chico's FAS, Inc. as an Operations Technician II, where you will provide advanced technical support to users and maintain the health of systems crucial for our eCommerce and Distribution Center operations. Collaborate in a dynamic environment to resolve issues and ensure optimal performance of our technology infrastructure.
Key Responsibilities
Provide advanced technical assistance to computer system users
Administer daily performance of various computer systems, networks, and applications
Respond to user inquiries regarding computer software or hardware operation
Maintain records of daily data communication transactions and remedial actions
Conduct computer diagnostics to investigate and resolve problems
Monitor and escalate critical events
Collaborate with internal teams and external partners
Required Qualifications
High School Diploma or GED
1+ years’ experience with Windows 10 and Office 365
1+ years’ experience with PC and laptop hardware
Intermediate knowledge of Windows PC system support
Intermediate knowledge of Apple MAC system support
Intermediate knowledge of local and network printer support
Intermediate knowledge of Networking and Windows based servers
Intermediate knowledge of ticket-based tracking system
Good verbal and written communication skills
Ability to work with minimal supervision
Ability to work independently and in a team environment