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Job Description
Join Optum as a Patient Services Representative in Middletown, NY, where you'll play a vital role in patient care by greeting patients, managing schedules, and supporting the healthcare team. Enjoy a cooperative work environment with opportunities for career advancement while providing essential customer service.
Key Responsibilities
Greet and register patients
Schedule and direct patients and visitors
Process payments and issue receipts
Maintain confidentiality and HIPAA compliance
Support team in meeting financial and service goals
Verify insurance eligibility and patient information
Assist with onboarding new employees
Communicate effectively with clinical staff
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Intermediate level of computer proficiency
Preferred Qualifications
Experience as a receptionist in a healthcare setting
Experience working with an electronic health record
Experience working with scheduling programs
Minimal medical terminology knowledge
Benefits & Perks
Paid Time Off plus holidaysMedical, Dental, Vision insurance401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance Program