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Job Description
Join Teleperformance USA as a Licensed Insurance Representative, where you'll play a vital role in customer service by addressing inquiries and concerns through various communication channels. With a focus on innovation and support, you'll contribute to a dynamic team environment that values growth and personal development.
Key Responsibilities
Connect with customers via phone/email/chat/social media to address their questions and concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary
Respond to requests for assistance and/or process payments
Track call-related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
Required Qualifications
Ability to work remotely in a virtual team environment
Over 18 years of age
High School Graduate or GED
Possess home state Life & Health Insurance License
Ability to type 25 wpm
Proven oral & written communication skills
Logical problem-solving skills
Comfort with desktop computer system
Ability to navigate Windows operating systems
Organization and work prioritization skills
Preferred Qualifications
6 months Customer service experience preferred
Benefits & Perks
Paid TrainingCompetitive WagesEmployee wellness and engagement programs