Senior Patient Services Representative - El Paso, TX
Optum
El Paso, TX
2 days ago
$16.88 - $33.22
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Job Description
Join Optum as a Senior Patient Services Representative to enhance patient experiences through comprehensive support and coordination. You'll play a crucial role in improving health outcomes and be part of a diverse and inclusive culture focused on health equity. Enjoy a rewarding career with ample opportunities for growth and development.
Key Responsibilities
Prepares weekly reports including documentation for management regarding the status of appointments and general patient information
Oversees the membership report and ensures current patient data is updated
Coordinates initial patient contact and ensures patient eligibility
Prepares and mails out new patient packets
Initiates Comfort Care appointments and troubleshoots issues
Completes a monthly membership report to review new members
Coordinates with customer service for unreachable patients
Validates patients’ attestation sheets and conducts research for follow-up visits
Ensures timely scheduling of patients and re-schedules as needed
Focus on Quality and assists with Band 1-3 patients
2+ years of experience working in a medical environment
Basic working knowledge of EPRG and Medicare Advantage quality requirements
Intermediate level of proficiency with computer software such as Microsoft Word, Excel, PowerPoint, and other departmental specific programs/application
Preferred Qualifications
Knowledge of medical terminology and anatomy
ICD10 and CPT coding experience preferred
Proven ability to mentor and train others
Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
Independent problem identification/resolution and decision-making skills
Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously
Bilingual
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution